In the past year, PwC has set out to increase transparency as part of our corporate responsibility commitment. While we have performed better in some areas than others, we are continuously working to measure and improve performance across our internal and external operations.

Despite the challenging economic conditions, total revenue
for FY09 was $1.42 billion, up 1.1 per cent on 2008.

Revenue by Industry


Our client feedback

Our client feedback program, ECLIPSE, gives strong indications that our clients appreciate our culture of continuous improvement. We are using their comments to improve service in the future. Between May 2008 and April 2009, we conducted 571 face-to-face client-care visits and received 886 online client-care surveys.

Our results were as follows:
  • 19 per cent of respondents rated us 5 out of 5 for both overall satisfaction and likelihood to recommend.
  • 82 per cent of respondents rated us at least 4 out of 5 on a client loyalty index.
  • 86 per cent of respondents rated us at least 4 out of 5 for overall satisfaction.